PRIVACY POLICY

Effective Date: July 26, 2025

Last Updated: July 26, 2025

Important Legal Notice

BY USING THE SERVICE, YOU AGREE TO THESE PRACTICES.

This Privacy Policy is governed by Japanese law and subject to the dispute resolution provisions in our Terms of Service.

1. OVERVIEW

This Privacy Policy describes our data practices for the Service. BY USING THE SERVICE, YOU AGREE TO THESE PRACTICES.

2. INFORMATION COLLECTION

2.1 What We Collect

  • Usage Analytics: Aggregated, non-personal usage statistics
  • Device Information: Basic system information for compatibility
  • Error Data: Anonymized crash and error reports

2.2 What We DO NOT Collect

  • Audio recordings or transcribed text content
  • Personal identifying information
  • Location data
  • Contact information (unless you contact us directly)

3. HOW INFORMATION IS USED

  • We use information solely to:
  • Operate the Service
  • Fix technical issues
  • Improve performance
  • Comply with legal obligations

4. INFORMATION SHARING

4.1 Service Partners

We work with technology partners to deliver and improve our Service.

4.2 Legal Disclosures

We may disclose information when required by law or to protect our rights.

4.3 No Commercial Sharing

We do not sell, rent, or trade any information for commercial purposes.

5. DATA SECURITY

5.1 Privacy-Focused Design

Audio processing occurs on your device and is not transmitted to our servers.

5.2 Security Measures

We implement security measures to protect information we collect. However, no system can guarantee absolute security.

6. DATA RETENTION

  • Audio: Processed on your device and not transmitted to our servers
  • Usage Information: Retained for service operations
  • Support Communications: Retained for support purposes

7. YOUR RIGHTS

7.1 Your Control

You can contact us about your information and we'll respond as required.

7.2 Regional Privacy Rights

Depending on your location, you may have additional privacy rights under local laws such as CCPA or GDPR. Contact us to learn about rights available to you.

8. INTERNATIONAL TRANSFERS

Information may be transferred to and processed in countries other than your country of residence, including Japan and the United States.

9. CHILDREN'S PRIVACY

The Service is not intended for users under 18. We do not knowingly collect information from children under 18.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time without notice. Changes become effective immediately upon posting. IT IS YOUR RESPONSIBILITY TO REVIEW THIS POLICY PERIODICALLY.

11. CONTACT INFORMATION

For questions about this Privacy Policy, contact us at: legal@neuralay.com. ANY DISPUTES REGARDING THIS PRIVACY POLICY ARE SUBJECT TO THE DISPUTE RESOLUTION PROVISIONS IN OUR TERMS OF SERVICE, INCLUDING BINDING ARBITRATION IN TOKYO, JAPAN.

12. IMPORTANT NOTICES

12.1 Service Limitations

Technology services inherently involve certain limitations. We cannot guarantee perfect security or prevent all unauthorized access.

12.2 Legal Framework

  • Our privacy practices are subject to the liability limitations and dispute resolution procedures outlined in our Terms of Service.
  • SERVER TRANSMISSION: Audio is not transmitted to our servers.
  • NO GUARANTEE: We cannot guarantee the security or privacy of any information.
  • TERMS OF SERVICE: This Privacy Policy is subject to our Terms of Service, which includes important limitations on liability and dispute resolution requirements.
  • CHANGES: We may change this policy at any time. Continued use constitutes acceptance of changes.

Contact Information

For questions about this document, contact us at: legal@neuralay.com